At CYSQO TRADING, we are committed to providing transparent, reliable, and customer-focused internet and telco solutions.
Our business policies are designed to ensure trust, satisfaction, and long-term relationships with all our customers.
1. Product & Service Policy
We offer a wide range of internet and telecommunication products from trusted Malaysian providers.
- All services and packages listed are subject to availability based on area coverage and provider terms.
- We reserve the right to update, revise, or discontinue any product/service as necessary.
2. Customer Service Policy
- We strive to provide prompt and professional customer support.
- Inquiries and support requests will be responded to within 24–48 working hours.
- We offer assistance with product selection, installation guidance, and after-sales support.
3. Payment Policy
- Payments must be made in full before service activation or product delivery (unless otherwise stated).
- We accept payment via online transfer, credit/debit card, and e-wallets (subject to availability).
- All prices quoted are in Malaysian Ringgit (MYR) and include SST (if applicable).
4. Refund & Cancellation Policy
- Products/services once delivered or activated are generally non-refundable, unless:
- There is a technical fault not resolved within a reasonable time frame.
- The product/service is not available or cannot be delivered due to location limitations.
- Refund requests must be made within 7 days of payment, subject to evaluation.
- Processing time for approved refunds is 7–14 working days.
5. Privacy & Data Protection Policy
- We value your privacy. All personal information collected will be used solely for service registration, support, and internal marketing purposes.
- Your data will not be shared with third parties without consent, except with service providers for activation purposes.
- We comply with applicable data protection regulations in Malaysia to safeguard your information.